ZENHIMA
ZenHima is a spiritual wellness store offering Himalayan-inspired jewelry, meditation tools, and healing accessories designed to support mindfulness, balance, and inner peace.
Refund policy
Return Policy (Including EU Consumer Rights)
Our policy lasts 30 days from the date of delivery. We understand that choosing personal and spiritual items online can be difficult, so we offer a 30-day return and exchange window for eligible orders with proof of purchase.
🇪🇺 EU Customers – Right of Withdrawal (Cooling-Off Period)
If your order is placed from the European Union, you are entitled to a minimum 14-day cooling-off period under the EU Consumer Rights Directive.
This means you have the legal right to cancel your purchase within 14 days of receiving your order, for any reason and without justification.
We extend this right by offering a 30-day return window for all customers, including EU customers.
Return Shipping (EU Compliance Disclosure)
For EU customers exercising their 14-day cooling-off right or our 30-day return policy:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Return shipping costs may vary depending on location, package weight, and courier service
If the return is due to our error (wrong item, defective product, or incorrect shipment), we will cover the return shipping cost.
We strongly recommend using a trackable shipping service, as we cannot be responsible for lost return packages.
Return Eligibility
To be eligible for a return, items must meet all conditions below:
- Unused and in the same condition as received
- In original packaging
- With all tags attached (if applicable)
- Not listed as non-returnable items
How to Start a Return
To initiate a return, please contact us at:
Once your return request is approved, we will provide full instructions and the return address.
Please do not send items back without prior approval. Unauthorized returns will not be accepted.
Exchanges
The fastest way to receive your desired item is:
- Return the original item
- Place a new order after approval
Once an exchange is completed, the item is no longer eligible for refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Sale or promotional items
- Personalized or custom-made products
- Opened or used consumable products (e.g. incense, candles, soaps, etc.)
- Items not in original condition
Damaged or Incorrect Items
Please inspect your order upon receipt.
If the item is defective, damaged, or incorrect, please contact us immediately so we can assess the issue and resolve it promptly.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved:
- Refunds will be issued to your original payment method within 10 business days
- Original shipping fees are non-refundable
Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider (processing time may vary)
- Contact your bank for further assistance
If the refund still has not arrived, please contact:
Sale Items
Only regular-priced items are eligible for refunds.
Sale or promotional items are final sale and cannot be refunded.
Gifts
If the item was marked as a gift and shipped directly to you:
- You may receive a refund or store credit depending on the return outcome
If the item was not marked as a gift:
- Refunds will be issued to the original purchaser
Contact Us
If you have any questions about returns or refunds, please contact:
We are committed to ensuring a fair and transparent return experience for all customers, including compliance with applicable EU consumer protection laws.
