Shipping Policy (ZenHima)

Shipping Policy

At ZenHima, we aim to provide a clear and reliable shipping experience for every customer. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, and how tracking information is provided.

1. Shipping Destinations

ZenHima offers international shipping to customers in many countries and regions.

Our main shipping destinations include:

• United States
• United Kingdom
• Canada
• Singapore
• Australia
• New Zealand
• Germany
• France
• Italy
• Spain
• Other eligible international destinations

Shipping availability may vary depending on the destination, local regulations, customs requirements, and logistics conditions.

If shipping is available to your location, the applicable shipping option will be displayed at checkout.

2. Order Processing Time

Orders are usually processed within 2–5 business days after payment has been successfully received.

Processing time includes order verification, product preparation, packaging, and handover to our shipping provider.

Orders are not normally processed on weekends or public holidays.

Some handmade or specially prepared products may require additional preparation time. If additional processing time is required, relevant information will be provided where applicable.

3. Shipping Time

Estimated delivery time is calculated as:

Processing Time + Shipping Time

Standard International Shipping

Processing Time: 2–5 business days
Estimated Shipping Time: 5–15 business days

Therefore, the estimated total delivery time is generally 7–20 business days.

Delivery estimates are not guaranteed and may be affected by customs inspections, weather, carrier delays, public holidays, or other circumstances outside our control.

4. Shipping Fees

ZenHima uses a simple, fixed shipping fee structure for standard international shipping.

Free Shipping

Orders over US$59.99 qualify for free standard shipping.

Standard Shipping

Orders of US$59.99 or less are charged a flat US$5.99 shipping fee.

There are no additional shipping fees based on package weight or destination for our standard shipping service.

The applicable shipping cost will be shown during checkout before the order is placed.

5. Where Orders Are Shipped From

ZenHima operates as a cross-border e-commerce business.

Orders are processed and prepared for international shipment through our logistics operations in China.

Depending on the product, some items may be sourced or produced in different regions before being consolidated and transferred to an international shipping hub in China.

For certain handmade products inspired by Himalayan craftsmanship, production or sourcing may involve regions such as Tibet or Nepal. International orders may subsequently be consolidated and dispatched through logistics hubs in China.

The actual fulfillment route may therefore vary depending on the product and logistics arrangement.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your shipment using the tracking service provided in your shipping confirmation.

For shipments using YunTrack, you may track your package through the following website:

YunTrack: https://www.yuntrack.com

Tracking information may take several business days to appear after the package has been handed over to the carrier.

If tracking information does not update immediately, please allow 3–5 business days for the carrier to complete the initial scanning and processing.

7. Tracking and Transit Delays

For some products, particularly handmade or specially prepared items, additional preparation or consolidation may be required before international dispatch.

In these cases, tracking information may not update immediately after the order has been processed.

Once the parcel reaches the relevant logistics center and is scanned by the carrier, tracking information will normally begin to update.

Tracking updates may also be delayed during customs clearance or when a package is transferred between international and local carriers.

8. Customs, VAT and Import Duties

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country and local regulations.

Where applicable, these charges may be collected by customs authorities, carriers, or other relevant parties.

Any customs duties, import taxes, or other government-imposed charges that are not included in the order total or shipping fee at checkout are the responsibility of the customer, unless otherwise stated.

Customs requirements and charges vary by destination, and ZenHima cannot guarantee the amount of any applicable customs or import charges.

Customers are responsible for providing accurate information required for customs clearance.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible and, where possible, within 2 hours of placing your order.

We will make reasonable efforts to update the address before the order is processed. However, once an order has been processed or shipped, we cannot guarantee that an address change or package rerouting will be possible.

Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.

10. Delayed, Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can review the shipment status with the relevant shipping provider.

If a package is confirmed as lost in transit or has not been delivered after the applicable investigation period, ZenHima will review the circumstances and may offer a replacement or refund in accordance with our Return & Refund Policy.

Please contact us as soon as possible if your tracking information indicates a delivery problem or if your package appears to be missing.

11. Delivery Address and Recipient Responsibility

Customers should ensure that the shipping address provided at checkout is complete and accurate.

ZenHima is not responsible for delays or delivery issues caused by incorrect addresses, incomplete address information, refusal of delivery, or failure to collect a package from a local carrier or collection point.

If a package is returned to ZenHima because of an incorrect address or failure to receive the package, additional shipping costs may apply for reshipment.

12. Shipping Policy and Other Policies

Shipping information should be considered together with our other store policies.

For information about returns, refunds, exchanges, and order cancellations, please refer to our Return & Refund Policy.

13. Contact Us

If you have any questions about shipping, delivery, or your order, please contact our customer support team.

Email: support@zenhima.com

Phone: +86 187 8297 7830

Business Address:
No. 298, JinZun 3rd Street
Pidu District, Chengdu
Sichuan 610000
China

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

ZenHima Customer Support Team