Return Policy
We offer a 30-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
Please note: Some products cannot be returned, such as items that have been blessed by Tibetan monks or certain special jewelry pieces.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As mentioned above, the item must be in the same unused condition, with tags and original packaging, and you must provide a receipt or proof of purchase.
Refunds
We will notify you once your return has been received and inspected, and inform you whether your refund is approved.
If the item is returned without defects, damage, or an error on our part, a US$10 restocking fee will be deducted from your refund.
The remaining balance will be refunded to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at zenhima@outlook.com.
